What are the hours of operation for the Financial Data Retrieval System?
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Introduction
The IUIE database is locked at 10pm daily and unlocked at a specific time each morning to allow the overnight batch scripts to run, refreshing the data in the IUIE. When all the nightly batch processes have run, the database will be available again for reporting.
Always check Today's News to see if the data has been refreshed as scheduled. Not all data is refreshed nightly, so be sure also to check the refresh date at the top right of the report object form to see the report data refresh frequency. For more information on Today's News, see In the IUIE, what is Today's News?
Hours of availability and support
The IUIE is available during the following hours:
| Day |
Online hours (IUIE fully available)* |
IUIE support available |
| Monday - Friday |
7:30am - 10pm |
8am - 5pm |
| Saturday |
10am - 10pm |
N/A |
| Sunday |
10am - 10pm |
N/A |
Note:
You can access frozen and indexed reports outside online hours, but there is no support. After 5pm, partial outages may occur in order to make enhancements. Users will receive prior notification.
The time of your initial login determines your access to report objects in the IUIE. This initial determination remains in effect for the duration of your IUIE session. Before online hours, the database is locked for updates, and you cannot access any report objects. Therefore, if you log in before online hours, you will still be unable to access report objects and the database when online hours begin. The error message you receive may indicate that dss1prd is inaccessible or that the system could not log you into the database.
To restore access, exit the IUIE using the Logout icon (to clear the cache) and log back in during online hours. If you continue to receive an error, use the Feedback button to report the error to the IUIE Help Desk. IUIE administrators will restore your access.
When you access certain report objects (e.g., datagroups) outside the online hours, a message will be displayed in the Report Object frame notifying you that data may not be available. If you are able to retrieve data from such report objects, pay attention to the refresh date of the report object in order to determine the age of the data against which you are reporting.
Frozen files
For frozen files (which are always available), the date in the filename indicates the age of the data contained in the report object.
Scheduled jobs
IUIE scheduled jobs will be released at 8am Monday-Friday, and 10:30am Saturday and Sunday.
Filename: kb-267
Date: 07/30/07
User: kbrand
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