Why can't the new users I have established in TP access the system?
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The FIS User Document must be routed for approval as are other TP documents. If the FIS
User Document is still in the routing/approval chain, the new user will not be able to
access the system until final approval is received.
Once the new user's access has been established they will receive an e-mail
message from FMS confirming that they now have access to the system. The entire
process normally takes two or three working days.
If there is still a problem once the new user has received the confirming e-mail
message from FMS, and the FIS User Document has all necessary approvals, please
contact the FMS Support Form .
Document Information:
Filename: kb-052
Date: 06/26/09
User: pjtaylor
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