A second page is indexed as a separate document when it should have been
appended to the original. When this occurs, the processor should search
for both images and then combine them. After combining the two into a single
invoice, the extra page(s) should be deleted. See the document titled "Combining Documents" for more details on how to perform this task.
A document is inadvertently appended to the previous document but it
is actually a different document. When this occurs the document that was
incorrectly appended should be rescanned and indexed under the correct document
index. The original document that contains an incorrectly appended page should
be searched for and the additional page deleted from that document.
A document is indexed incorrectly and autofills with incorrect information.
It is rare that this will happen due to the length of the field that is used
for indexing. When it does occur in an invoice, the invoice that was incorrectly
indexed will be found as a part of the exception report. The check request
document does not route to the approvers unless there is an invoice image
attached. We run an exception report from FIS on a daily basis to determine
which check requests show that no invoices have been scanned to accompany
them.
Pages are skipped during the scanning of a multiple page document. The pages
in a multiple-page invoice are numbered and the processor checks the page
numbers to insure that all pages have been scanned at the time of indexing.
If a page is found to be missing, either that page or the entire invoice is
sent to be rescanned and is re-indexed to correct this issue.
A single page invoice is skipped during imaging. This is found in the exception
report described above in #3. The invoice is pulled from the original batch,
rescanned and indexed.
The Processor hits the Stop key in the middle of indexing a multiple page
invoice. The file has to be reopened. The additional pages are indexed. At
this point they are separate images as described in #1 above. The two separate
images should be pulled up and combined. After combining the two into a single
invoice, the extra page(s) should be deleted.
Poor image quality. This will be identified at the time of indexing. The
image should be deleted from OnBase. The original should then be pulled from
the batch, rescanned and re-indexed.
